Non-English speaking people who don’t use professional face to face interpreting services often face linguistic and cultural barriers when seeking for appropriate health, legal, and community services. The same problem affects the service providers and they are unable to deliver quality service to these clients. Using professional face to face interpreting services helps to facilitate linguistic and multicultural communication ensures that clients are receiving the information correctly and are capable of making informed decisions regarding legal or healthcare issues. Using professional face to face interpreting services will offer both clients and service providers the ability to receive/provide top quality and equitable care. Professional face to face interpreting services have experience working with clients with very diverse backgrounds whether they are institutions or organizations or private individuals, they can be called at any minute. Evidence shows that using these services have a positive impact on minority groups with little understanding of the English Language.
The risks of not using Professional Face to Face Interpreting Services
According to multiple studies conducted by renowned organizations, there are a lot of reasons why using professional face to face interpreting services is so beneficial. In the case of the Healthcare industry, for example, non-native English speaking patients are often more dissatisfied with the care given, as they are most likely to have more issues they cannot convey to their doctors due to the language barrier. If the patient is unable to properly communicate with its physician there is a high probability of misdiagnosis, inappropriate treatment, and lack adherence to the treatment, the result of all this, leads to a legal liability for the Healthcare provider due to poor care delivery, this can be easily avoided by hiring professional face to face interpreting services.
The UK is one of the most multicultural societies in the World, not only because of the massive influx of immigrants but also to the varying ethnicities across the Land. Newcomers to the UK come from all corners of the World, where the legal system is way more different, will also get the most benefits from hiring professional face to face interpreting services. They are not familiar with the British Legal System, which means they don’t know what their rights are, and should they witness a crime or be a victim of one they won’t be able to report or fully communicate what has happened to them to the authorities, having professional face to face interpreting services present during these situations is of utmost importance.